Villa St. Gabriel Villa (VSGV) is committed to promoting a zero tolerance of abuse or neglect of its residents. The mission and values of the Villa set standards of behaviour for all those people who choose to live or work in our home. In its commitment to zero tolerance of abuse or neglect, VSGV strives to provide a safe, healthy and supportive environment for all.
Residents will be free from abuse by staff, volunteers, visitors and other residents. Each resident has the right to raise an issue and be assured of a full, equitable investigation in the event of resident abuse or neglect.
Any employee or volunteer who witnesses, or becomes aware of, or suspects resident abuse shall report it immediately to the Director of Care/Administrator/delegate (e.g. RN in Charge during off hours), who will ensure a thorough and confidential investigation is initiated.
Any employee accused of resident abuse has the right to a thorough and fair investigation. Employees who abuse a resident will be disciplined up to and including dismissal.
Any resident complaints regarding separate issues will be investigated under the resident complaint process as described below.