Here at Villa St. Gabriel Villa your privacy is important to us.
In keeping with our core values of Excellence and Integrity, we have established information practices which protect the privacy of all personal information in our custody and control.
Our information practices specify how we collect, use, store, share, provide access to and dispose of personal information. They also comply with Ontario’s Personal Health Information Protection Act, 2004.
Personal Health Information is any verbal, written or electronic information about you, your health or health care history. It includes your name, date of birth, address, phone number and health care number. Personal Health information may also include tests, treatment and care information, and personal as well as family information.
We base our information practices on ten internationally recognized privacy principles: accountability; identifying purposes; consent; limiting collection; limiting use, disclosure and retention; accuracy; safeguard; openness; individual access and correction of personal information; and challenging compliance.
We use, share or give out a person’s personal information when the person knows the reason the information is being collected, used or shared with others; the person knows that he or she has the right to withhold consent; the person has freely given their consent; or we are permitted or required to do so by law. Prior to the disclosure of any personal health information our patients or their substitute decision maker are required to provide consent for the information to be shared. The consent to share the information is only valid for 90 days after they have provided their consent in writing. Our patients have the ability to refuse consent to disclose their personal health information at any time. If they wish to remove their consent, our patients or their substitute decision must simply complete the Refusal of Consent to Disclose Personal Health Information.
Individuals have the right to request access to their personal information and/or to get a copy of it (with limited exceptions). Individuals seeking access to their personal information simply have to submit a Request for Access to Personal Health Information form. Individuals also have right to request that their personal information be corrected. Patients who believe their information requires a correction are asked to submit a Request for Correction of Personal Information form. When the information provides a medical opinion which cannot be altered, individuals may submit a Statement of Disagreement which can be appended to their file if they submit a Statement of Disagreement form.
We respond to complaints or inquiries about the organization’s information practices as soon as possible. If someone is not satisfied with how a complaint or inquiry is handled, they have the right to contact the Information and Privacy Commissioner of Ontario at 1-800-387-0073.
FAQ about Privacy
Please click the link below to view answers to frequently asked questions.
• Make decisions about and provide you with the care and support you need.
• Improve our programs and services.
• Meet legal and regulatory requirements.
• Support our educational activities.
• Get payment for your treatment and care.
Your personal health information is shared on a need-to-know basis among doctors, nurses, personal support assistants, and other staff members who support and care for you. We may also share your information with:
• External health care providers involved in your care, for example, laboratories, pharmacies, ambulance services.
• Health regulatory agencies.
• Public authorities as permitted and required by law, for example, Public Health, to track infections.
• Government agencies, for example, the Workplace Safety and Insurance Board.
• Your private insurer to get payment for your treatment (with your consent).
• Your family members (with your consent).
• Request a copy of your personal health information (a fee may apply).
• Request that we correct personal health information you feel is wrong or missing.
• Ask us not to give out your personal health information to certain people.
• Be told if your information is lost, stolen or improperly accessed.
• Withdraw or limit your consent around how we use or share your information with others.
• Ask questions or raise concerns about the way we manage your personal health information.
Note: There are certain exceptions to these rights.
For details, please refer to one of the brochures below or contact our Privacy Officer:
You have the right to choose whether we share:
• Your room and telephone number with visitors or callers;
• Your name and room number with clergy (if you have given us information about your religion); and
• Your name and contact information with St. Joseph’s Foundation of Sudbury so that it may fundraise to improve our facilities, services, and programs.
If you do not want us to share your information in these ways, please contact our Privacy Officer.
Yes. You have the right to request access to your personal health information.
I have seen my personal health information and I feel that it is inaccurate or incomplete. What can I do?
If you are currently residing in our facility, you should ask a member of your healthcare team to correct the information you feel is inaccurate or to add information that will make the information more complete. You may be asked to put your request in writing. If you are no longer residing in our facility, you should contact our Privacy Officer and ask to have information corrected within, or added to, your personal health record. You may be asked to put your request in writing. We will respond to your request as soon as possible. If we cannot respond to your request within 30 days, we will tell you so and give you a reason for the delay. There are times when we are not able to correct your personal health information as you wish.
We cannot, for example, correct a record:
• That was created by someone who does not work within our facility and where we do not know enough about the record to change it; and
• Where the opinions or observations in the record were made in good faith.
If we cannot do as you have asked, we will tell you why this is the case and ask you if you would like to attach a statement of disagreement to your personal health information. You can ask that this statement of disagreement be made available to those who see the record.
You can call our Privacy Officer at (705) 806-0390, extension 681 or send an email to email@example.com .
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8