Performance Standards

We, the Community of Villa St. Gabriel Villa, are committed to the values of service, integrity, dignity and excellence as expressed in our Standards of Performance.

All staff, students, volunteers, and physicians sign an oath of commitment to these performance standards. Our yearly performance appraisals evaluate their effectiveness in meeting these expectations.

We will:

  • Use common courtesy, say please and thank you
  • Smile when interacting with others
  • Be positive and discourage negativity
  • Have fun at work

We will:

  • Follow the dress code and our clothing will be neat in appearance
  • Wear our name tags
  • Maintain personal hygiene

We will:

  • Honour our scheduled shifts
  • Respect each other and each other’s opinions
  • Positively acknowledge the performance of others; share knowledge
  • Leave personal issues at home

We will:

  • Be open, honest, timely and clear
  • Address issues in a polite, professional, and appropriate manner
  • Listen attentively to others and ask for clarification
  • Remain mindful of non-verbal communication such as eye contact and body language

We will:

  • Remember that we have a legal and ethical responsibility to maintain confidentiality
  • Refrain from discussing residents/patients in public areas, outside of the workplace and in all forms of social media
  • Ensure conversations are held in the proper environment and we will share information only as necessary
  • Secure confidential information in our work spaces and lock our computers and store files in cabinets

We will:

  • Always say hello and acknowledge everyone we come into contact with
  • Always respect others
  • Open and hold doors when possible and reasonable
  • Always treat others as we would like to be treated
  • Refrain from using personal cell phones and other electronic devices in public areas and use only on our breaks

We will:

  • Knock before entering
  • Always use doors and privacy curtains to ensure resident/patient dignity
  • Divulge resident / patient information to those privy and when needed to provide for the resident/patient
  • Remember that privacy is a human right

We will:

  • Answer all calls in a prompt fashion
  • Respond to calls in a professional and friendly manner
  • Remember all staff are responsible for responding to the needs of anyone we serve
  • Prioritize calls if necessary and minimize resident/patient wait times

We will:

  • Keep appointments and be on time
  • Provide a wait time and follow-up if longer than anticipated
  • Follow up on all requests within 48 hours
  • Remember that everyone’s time is equally important

We will:

  • Report all hazards immediately
  • Be aware of residents’/patients’ limitations
  • Address any unsafe conditions
  • Take ownership of safety in all areas

We will:

  • Resolve differences in a respectful and timely manner
  • Discourage bullying, provoking, intimidating, and harassing behaviours
  • Report any existing or potential concern or conflict
  • Hold each other accountable for the safety of everyone

We will:

  • Take pride in our work
  • Accept responsibility for our actions and decisions
  • Take responsibility for the cleanliness of our site
  • Make our workplace our home away from home
  • Share ideas for improvement and act on input provided