As you know, two CARF International surveyors visited Villa St. Gabriel Villa on November 20 and 21 as well as December 1 and 2. The purpose of their visit was to observe us in action, review some of our documentation and conduct interviews with our staff members, patient, families and partners. In doing these things, our surveyors were able to evaluate how well we meet specific standards for quality, resident-centred care, governance and administrative practices.

Villa St. Gabriel Villa decided to pursue accreditation because doing so demonstrates that we are accountable for the quality of our programs and services and committed to the satisfaction of the persons we serve.

Thanks to all your hard work, the surveyors gave us top marks for:

  • Villa St. Gabriel Villa working hard to meet the needs of the
  • Francophone community by becoming a French Language designated facility;
  • Having staff with a strong sense of mission;
  • Having active Resident and Family Councils; and
  • Having a welcoming and home-like environment including a bilingual receptionist.

Now that the accreditation visit is over, CARF International will review the findings to make an accreditation decision. They will notify us of their decision by sending us a written report in early January. The written report, in addition to the decision, will highlight our strengths and identify areas for improvement.

Once the report is received, we will share the results with staff, residents, families, partners and the community at large.

Thank you and congratulations on a successful accreditation visit!


Jo-Anne Palkovits